Property Management Software (eg, Yardi, Appfolio)
Gabriella Cannizzaro
Rolesville,NC
Summary
Dynamic professional with a proven track record in property and hospitality management, notably with Yalla Properties LLC. Excelled in booking management and calendar coordination, driving high guest satisfaction and repeat business. Skilled in conflict resolution, adept at creating positive experiences. Achieved significant improvements in property maintenance and revenue optimization through strategic pricing and marketing initiatives.
Overview
8
8
years of professional experience
Work History
Property Manager/STR Host
Yalla Properties LLC
01.2021 - Current
- Manage short-term rental property and handle all aspects of guest experience from booking to check-out.
- Respond promptly to guest inquiries and booking requests, providing exceptional customer service that led to high guest satisfaction and repeat bookings.
- Maintain detailed records of all bookings, payments, guest feedback, and any maintenance issues.
- Ensure property is properly stocked, cleaned, and organized before each guests arrival.
- Utilize Airbnb's pricing tools and analytics to adjust rates dynamically based on demand, seasonality, and competitor pricing.
Supervisor/Manager
Pie-Zanos Pizza
08.2016 - Current
- Assist in managing the day-to-day operations of a high-volume restaurant, ensuring excellent customer service and efficient workflow.
- Handle customer complaints and resolve conflicts swiftly and professionally to maintain positive relationships and return business.
- Train and mentor new employees, helping them adapt to restaurant standards and procedures.
- Managing cash handling procedures, including processing customer information and balancing cash drawers.
- Working collaboratively with kitchen staff to ensure timely and accurate order fulfillment.
Leasing Professional
Greystar Property Management
06.2023 - 02.2024
- Conducted property tours, highlighted features, and addressed prospective tenants' questions to promote interest and secure leases.
- Prepared and processed lease documents, ensuring compliance with legal requirements and company policies.
- Conducted thorough tenant screenings, including background checks and credit evaluations, ensuring qualified applicants.
- Worked closely with property management team to resolve maintenance issues and ensure positive living experience for tenants.
- Assisted with implementation of marketing strategies to attract new residents, including online ads, social media campaigns, and community outreach.
Kennel Technician
Audrey's Barkyard
06.2021 - 06.2023
- Provided care for up to 60 dogs daily, ensuring their safety, comfort, and well-being during their stay.
- Fed, exercised, and monitored dogs, following each pet's specific care instructions including dietary needs and medical conditions.
- Assisted groomers with bathing, brushing, and drying dogs, ensuring a calm and positive grooming experience.
- Cleaned and disinfected kennels, play areas, and grooming stations regularly to maintain a hygienic and safe environment.
- Engaged in positive interactions with pet owners, providing updates on pet's progress and addressing any concerns.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC01-2020
High School Diploma -
Heritage High School
Wake Forest, NC01-2016
Skills
- Property Maintenance & Upkeep
- Booking Management & Calendar Coordination
- Pricing & Revenue Optimization
- Conflict Resolution & Problem Solving
- Customer Service Excellence
- Marketing & Social Media Engagement
- Team Collaboration & Support
- Knowledge of Local Laws & Regulations
Software
Booking Platforms (eg, Vrbo, Bookingcom, Airbnb)
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Suites ( Docs, Sheets, Drive)
Social Media Platforms (eg, Instagram, Facebook, Twitter)
Timeline
Leasing Professional
Greystar Property Management
06.2023 - 02.2024
Kennel Technician
Audrey's Barkyard
06.2021 - 06.2023
Property Manager/STR Host
Yalla Properties LLC
01.2021 - Current
Supervisor/Manager
Pie-Zanos Pizza
08.2016 - Current
Associate of Arts -
Wake Technical Community College
High School Diploma -
Heritage High School
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