Allantra Lewis
Graham
Summary
Dedicated and personable waitress with over 15 years of experience providing exceptional customer service in fast-paced dining environments. Known for creating welcoming atmospheres, anticipating guest needs, and delivering prompt, friendly service. Skilled in multitasking, order accuracy, and handling high-volume shifts with efficiency and grace. Passionate about making every dining experience memorable and ensuring customer satisfaction. A team player with strong communication skills, a positive attitude, and a genuine love for hospitality.
Overview
13
13
years of professional experience
Work History
Bartender/Server
Rocky Top Catering
07.2022 - 05.2023
- Delivered fine food and presented catered buffets to guests
- Take beverage orders from serving staff or directly from patrons
- Set dining tables according to type of event and service standards
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Assisted co-workers whenever possible
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front of House Supervisor
Soul Good Vegan
03.2021 - 04.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Theater Teacher
EK Powe Elementary
08.2018 - 08.2021
- Create diverse class environment that welcomes all students
- Develop innovative lessons appropriate for all students
- Produce all student performances and school programs
- Started and now direct after school drama team
- Act as liaison between the school, its community and freelance artists
Support & Dining Staff
Atria Senior Living
11.2016 - 08.2018
- Cultivate the friendly, warm and nurturing environment
- Serve residents breakfast, lunch and dinner
- Respond to residents concerns, need and inquiries
- Adhering to all dietary needs
- Assist visitors and coordinate activities for residents
Cashier
Safeway Groceries
01.2016 - 08.2016
- Was to bag and check all customer's groceries
- Answer all customer's questions and concerns
- Maintain cleanliness of the store and handles all transactions in the store
Sandwich Artist
Subway Sandwich Shop
05.2015 - 01.2016
- Was to greet and serve all customers
- Restocked and maintaining the cleanliness of the restaurant
- Was to count the register, cash customers in and out, close the restaurant
- Was to take inventory and make sure all money was accounted for at the end of the night
Waitress
Ihop
05.2013 - 10.2015
- Was to greet, serve and adhere to all customer's needs
- Maintained the cleanliness of the restaurant
- Restocked materials and supplies and handled the register
Check-In/Floater
Airbound Trampoline Park
08.2013 - 05.2014
- Responsible for checking the general public into trampoline park and answering all customer inquiries
- Verified customer waivers to ensure customer safety
- Booked and scheduled birthday parties
- Served and manage parties
Visitor Center Correspondent
Oxon Hill Farms
07.2012 - 08.2013
- Answered all phones, scheduled appointments and answered all questions
- Gave tours of the farms and sold all bookstore merchandise
- Create creative sites and exhibits for the visitor's center
- Taught children how to milk cows, feed and father eggs from chickens and created innovative programs for children
Human Resources Specialist
Dept. Of Interior
06.2011 - 10.2011
- Was to input data into computer, clearing private data from files
- Answered all phone calls, created programs to help manage customer profiles
- Assisted human resource specialists with creating documents and other technical actions
Event Planner
Gala Hispanic Theater
06.2010 - 08.2010
- Worked with a diverse group of students and taught them performance techniques
- Was an event planner for the DC Commission on the arts through the theater
- Created innovative programs to gain community involvement with the arts
Education
Master of Science - Social Work
A&T State University
Greensboro05-2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Customer service expertise
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Food service
- Team training and development
- Food running
Languages
Spanish
Professional Working
Timeline
Bartender/Server
Rocky Top Catering
07.2022 - 05.2023
Front of House Supervisor
Soul Good Vegan
03.2021 - 04.2022
Theater Teacher
EK Powe Elementary
08.2018 - 08.2021
Support & Dining Staff
Atria Senior Living
11.2016 - 08.2018
Cashier
Safeway Groceries
01.2016 - 08.2016
Sandwich Artist
Subway Sandwich Shop
05.2015 - 01.2016
Check-In/Floater
Airbound Trampoline Park
08.2013 - 05.2014
Waitress
Ihop
05.2013 - 10.2015
Visitor Center Correspondent
Oxon Hill Farms
07.2012 - 08.2013
Human Resources Specialist
Dept. Of Interior
06.2011 - 10.2011
Event Planner
Gala Hispanic Theater
06.2010 - 08.2010
Master of Science - Social Work
A&T State University
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