Summary
Overview
Work History
Skills
Timeline
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Fatuma Ahmed

High Point

Summary

Specialist with over 12 years of experience in customer service, healthcare, and community management. Demonstrates flexibility and adaptability, leveraging skills in customer service to enhance customer satisfaction and foster supportive environments. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully driving innovation and improving brand loyalty through personalized care and strategic product recommendations.

Overview

6
6
years of professional experience

Work History

Specialist

Apple Inc.
07.2024 - Current
  • Maintain product knowledge, guide purchases, enhance customer experience.
  • Collaborate with team, share insights, and foster inclusive environment.
  • Identify sales opportunities, promote products, boost brand loyalty.
  • Follow sales processes, protect customer data, uphold Apple standards.
  • Optimize product recommendations, driving customer satisfaction to top-tier levels and consistently exceeding sales targets.
  • Mentor new team members, facilitate knowledge sharing, and contribute to a positive work environment that promotes growth.
  • Evaluated customer needs and feedback to drive product and service improvements.

Telehealth Liason

LifeSource, Inc
06.2024 - Current
  • Make rounds with provider to see scheduled patients and assist with any communication needed between the provider and the patient
  • Act as a liaison between the facility and other functions in the company to assist with the patient’s needs
  • Coordinate with the Customer Service Advocate regarding facility and provider needs
  • Communicate with key facility staff members regarding patient updates
  • Assist with new patient consent paperwork and obtain signatures as needed
  • Establish and maintain good rapport and relationships with providers, patients, and facility staff
  • Regularly check email and other forms of company communication to ensure patient needs are met

Caregiver

Angel Hands Home Health Care
01.2021 - 12.2021
  • Provided compassionate and personalized care to clients, assisting with daily activities and ensuring their well-being.
  • Maintained open communication with clients and their families to address any concerns or special requirements.
  • Administered medications and followed care plans to meet individual health needs.
  • Demonstrated flexibility and adaptability in responding to the changing needs of clients.
  • Fostered trust with clients and families through empathetic care, enhancing overall quality of life and promoting independence in daily activities.
  • Introduced creative engagement activities, boosting clients' cognitive function and emotional well-being while maintaining a safe, stimulating environment.

Resident Advisor

Carriage House
08.2019 - 12.2020
  • Assisted residents with daily tasks, including personal care, meal preparation, and medication management.
  • Fostered a supportive and engaging environment to enhance the quality of life for residents.
  • Collaborated with healthcare professionals to coordinate and implement personalized care plans.
  • Responded promptly to emergencies and ensured the safety and security of residents.
  • Meticulously managed medication schedules and monitored vital signs, contributing to improved health outcomes and reduced medical emergencies.

Skills

  • Time Management
  • Flexibility
  • Problem Solving
  • Communication
  • Attention to Detail
  • Task Prioritization
  • Conflict Resolution
  • Team Collaboration
  • Knowledge Sharing

Timeline

Specialist

Apple Inc.
07.2024 - Current

Telehealth Liason

LifeSource, Inc
06.2024 - Current

Caregiver

Angel Hands Home Health Care
01.2021 - 12.2021

Resident Advisor

Carriage House
08.2019 - 12.2020

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Fatuma Ahmed