Jacob Simpson
Fayetteville,NC
Summary
Knowledgeable and driven Network Associate with five years' experience in helpdesk support, network administration, and device support. Competent in any environment in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Proficient in updating software and hardware to meet performance demands.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Communications Systems Specialist
United States Army
10.2020 - Current
- Provided technical support to high-ranking officials in both tactical and garrison environments, resolving hardware and software issues across multiple platforms.
- Provided comprehensive support to end-users for multiple technical matters involving equipment installation, configuration, and overall system maintenance.
- Utilized virtualization technologies such as VMWare to improve resource allocation efficiency.
- Mentored over 30 junior staff members, providing guidance on system administration best practices, cybersecurity protocols, and Army regulation compliance.
- Managed 300+ user accounts within the organization's Active Directory system for a battalion-sized element.
Fumigator
Housecall Home Inspections
04.2015 - 09.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Handled demanding assignments in harsh conditions and high-risk settings.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of General Studies - Information Technology
Fayetteville Technical Community College
Fayetteville, NC05-2024
No Degree - Computer Networking
Nodal Network Operator AIT
Fort Gordon04.2021
Skills
- Network Administration
- Systems Analysis
- Hardware Configuration
- Training and mentoring
- Technical Troubleshooting
- Network configuration
- Leadership
- Meticulous
- Adaptable
Certification
- Cisco Certified Network Associate (CCNA)
- Comptia Security+
- Comptia A+ (Core 1 & 2)
- Comptia Cloud +
- DoD Secret Clearance
Accomplishments
- Army Achievement Medals - Excellence in Field Training Exercise and accomplishing the mission despite lacking personnel
- Basic Leadership Course Commandant's List Graduate
- Certificate of Achievement - Outstanding leader in Field Training Environment
- Achieved mission readiness through effectively training incoming paratroopers
- Supervised team of seven automations personnel
Timeline
Network Communications Systems Specialist
United States Army
10.2020 - Current
Fumigator
Housecall Home Inspections
04.2015 - 09.2020
Associate of General Studies - Information Technology
Fayetteville Technical Community College
No Degree - Computer Networking
Nodal Network Operator AIT
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