Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Christy Hardee

Whiteville

Summary

Versatile professional with a robust background in customer service and office administration, notabaly at BB&T and Concentrix. Excelled in client consultation and effective communication, enhancing customer satisfaction and streamlining operations. Demonstrated exceptional professionalism and ethics, alongside strategic advice and support. Proven track record of adapting to diverse roles and exceeding employer expectations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Advisor II, Customer Service

Concentrix
02.2025 - Current
  • Maintained up-to-date knowledge on Health Insurance at United Health care and regulations, ensuring accurate health insurance was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Cosmetologist

Christy's Beauty Salon
01.2018 - Current
  • Met with customers to discuss style preferences and special requirements before treatment.
  • Upsold various treatments or packages when appropriate.
  • Maintained cleanliness of salon equipment and tools.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Updated and maintained customer information records and beauty services provided.
  • Provided consultations to clients on beauty treatments, products and services.
  • Ensured proper sanitation practices were followed at all times.
  • Operated cash registers to receive payments from patrons.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.

Law Office Assistant

Don viets attorney at law
03.2015 - 10.2017
  • Maintained calendar for attorneys by scheduling appointments, court appearances, deadlines.
  • Reviewed incoming correspondence for attorney review and distributed mail to appropriate personnel.
  • Participated in client interviews, observed questioning process and documented information.
  • Handled confidential information with discretion and integrity.
  • Assisted attorneys with preparing pleadings, motions, briefs, legal memoranda and other legal documents.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Drafted or reviewed legal documents and precedents to support case preparation.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Organized documents for filing, maintained client files, and prepared new client intake forms.

Substitute Teacher

Columbus City Schools
08.2013 - 09.2017
  • Building lesson plans
  • Building a happy and safe environment for children
  • Communicated effectively with parents about student progress and concerns.
  • Graded tests and assignments using head teacher's grading guidelines.

Customer Service Call Center Associate

BB&T
06.2005 - 07.2009
  • Managed customer accounts
  • Greeted customers
  • Resolved customer issues
  • Worked in the inbound call center
  • Responded to inquiries and issues
  • Responsible for troubleshooting applications
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Associate - Cosmetology

Southeast Community College
Whiteville, NC
01.2018

Associate - Medical and dental

University of Phoenix-Online Campus
Phoenix, AZ
05.2010

Skills

  • Customer relationship management
  • Client consultation
  • Effective communication
  • Professionalism and ethics
  • Office administration
  • Data management
  • Legal document preparation
  • Customer account management
  • Call resolution
  • Team collaboration
  • Adaptable learning
  • Call center operations
  • Analytical thinking

Certification

  • Teaching Certificate
  • Cosmetology
  • Cosmetology License
  • NC Cosmetology license

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Advisor II, Customer Service

Concentrix
02.2025 - Current

Cosmetologist

Christy's Beauty Salon
01.2018 - Current

Law Office Assistant

Don viets attorney at law
03.2015 - 10.2017

Substitute Teacher

Columbus City Schools
08.2013 - 09.2017

Customer Service Call Center Associate

BB&T
06.2005 - 07.2009

Associate - Medical and dental

University of Phoenix-Online Campus

Associate - Cosmetology

Southeast Community College

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Christy Hardee